Ordering

YOU CAN PLACE ORDERS BY PHONE, FAX, OR MAIL.
We aren't set up to take orders through our website-maybe soon!

Ordering Form:
To download a PDF of the order form, CLICK HERE
For information on using PDF files, CLICK HERE

Telephone Orders:
We welcome phone orders from 9:00 am to 5:00 pm EST, Monday thru Friday: 617-242-2505

Facsimile Orders:
Fax your complete order to 617.242.8825. Please supply a fax number for replies.

Ordering By Mail:
Fill out the order form. Include a daytime phone number & shipping address. Fill in appropriate information in spaces provided on the order blank. Send your order & payment to:

Lee McDonald, Co.
P.O. Box 290264, Charlestown, MA 02129.

Customer Service & Technical Support:
We welcome questions 9:00 am to 5:00 pm EST Monday thru Friday: 617.242.2505

Order Pick Up:
To pick up your order in our Charlestown, please call at least 24 hours in advance with your order. While we love to meet our customers, please arrange an appointment, as we do not have a showroom.

Payment:
We accept personal checks, Money Orders, and through Paypal. Checks should be made payable to: Lee S. McDonald Co.

Shipping:
We ship via UPS Ground within the continental U.S. & N.A., unless otherwise requested. For Hawaii, Alaska, APO, FPO & foreign shipments we ship insured Air Mail via US Post if within allowable limitations, unless otherwise requested.

Shipping Charges:
For UPS Zone Chart, Shipping and Handling Rate Chart and other info on shipping,CLICK HERE

Items ordered at the same time are not always shipped together. Special order items shipped directly from the manufacturer may take longer to arrive.

Custom Items:
All custom items require a 50% deposit; balance due upon completion, before shipment (excepting Institutions). Custom orders are subject to a change order fee or a cancellation fee once the work has begun. Custom work includes Custom and Dowel Ribbed Moulds, Beaters, Stampers, Presses,  Drying Machines, and Vacuum Systems. We will notify you of the estimated delivery date. Other custom equipment is built and shipped on a quote basis.

International Shipping, Returns, & Warranty Information
For info on international shipping, returns, or warranties,
CLICK HERE